| 1. |
Q:
Can I try your software before I buy
a license? |
| |
A: Yes. Streamingstar Software believes
that no customer should have to buy
software in order to find out how well
it works. All Streamingstar products
are available for download with a 7-to-30-day
evaluation license for the fully functional
software. |
|
| 2. |
Q:
I downloaded a copy of your product,
and now my 30-day evaluation is over.
How can I continue using the software? |
| |
A: Software licenses can be purchased
directly from Regnow or one of our resellers.
You can purchase licenses from Regnow
or Regsoft
online, or by mail. |
|
| 3. |
Q:
I just placed my credit card order on
Regnow, but haven't gotten my license
keys yet. When will I receive them? |
| |
A: Most online orders are processed
within 15 minutes during business hours.
Some orders may require manual processing
and may take up to one business day.
License keys will be sent to the e-mail
address provided with your order. If
it has been more than one business day
since you placed your order, please
contact webmaster@streamingstar.com
with the order number provided in your
order confirmation message. |
|
| 4. |
Q:
I don't want to give credit card information
online. How else can I buy a license?
|
| |
A: You may call Resellers or Vendors
at right phone number to place your
order by credit card. You can also print
an order form to fax or mail your order.
For more information see the Regsoft
and Regnow
page. |
|
| 5. |
Q:
My company doesn't use credit cards.
Can I submit a purchase order? |
| |
A: Please see the Purchase Orders
page for more information. Security
options are expounded. |
|
| 6. |
Q:
As a registered user of your product,
can I upgrade the software at a discount?
|
| |
A: All StreamingStar Products upgrades
are free to registered users. |
|
| 7. |
Q:
I'm interested in a site license, but
don't see any information about this
on your web site. |
| |
A: Prices for multi-computer and unlimited
licenses are published in the web site
Pricing section. Questions on licensing
can be answered by webmaster@streamingstar.com.
|
|
| 8. |
Q:
I'm trying to place my order online,
and keep getting errors. How do I correct
this? |
| |
A: If your computer is behind a firewall,
you may not be able to connect to a
secure server. In addition, your web
browser must be set to allow SSL connections.
Suggested options for using Internet
Explorer are as follows.
In Microsoft Internet Explorer, open
the Tools menu and choose Internet Options.
On the Advanced tab, scroll to the Security
section.
- SSL 2.0, SSL 3.0 must be CHECKED.
- TLS 1.0, PCT 1.0 must be UNCHECKED.
If you change settings, click OK in
Internet Options, close all browser
windows and restart Internet Explorer.
If the problem persists, you can
also order direct from vendor by phone,
fax, or mail.
|
|
| 9. |
Q:
I live outside the United States. Can
I legally download and buy a copy of
your product? |
| |
A: Yes. Regnow and Regsoft are now
available for purchase outside the U.S.
and Canada under the U.S. Bureau of
Industry and Security regulations concerning
strong encryption software. There are
some restrictions on export to sanctioned
countries and denied parties, or countries
where commerce is limited under U.S.
trade sanctions. More information on
export is available on the web site.
Please send e-mail to Regnow or Regsoft
Sales Consultant if you have further
questions. |
|
| 10. |
Q: I purchased
a license for my PC at work. Do I need
to buy another license to use the software
at home? |
| |
A: Usually you do not need another
license. The Streamingstar license agreement
permits you to install and use the products
on a home PC or laptop as well as your
work PC, as long as only one copy is
in use at any one time. |
|
| 11. |
Q: My evaluation
copy of the software expired. Do I lose
any of my settings and preferences?
|
| |
A: No. When an evaluation copy expires,
it only stops working. Once you buy
a license and enter a valid license
key, you can continue to use the software
with your previously saved sessions,
settings, and preferences. You also
do not need to download a new copy or
reinstall once you purchase a license. |
|
| 12. |
Q: Do I
need to download and reinstall the software
after I get my license keys? |
| |
A: No, as long as the trial copy is
current, you can use the key information
we send after you purchase a license
to activate the trial copy and continue
using it. |
|
| 13. |
Q: I'm
buying software for a customer. Do you
offer a reseller discount? |
| |
A: We are considering some discount
for reseller. The standard procedures
will come out soon. Please pay attention
to our website termly. |
|
| 14. |
Q: How
do I submit a purchase order to Software?
|
| |
A: If your organization needs to submit
a purchase order, please see the Purchase
Orders page. |
|
| 15. |
Q: Can
I order licenses and pay by wire transfer?
What is the bank account information? |
| |
A: Regnow and Regsoft support wire
transfer. Detailed information please
refer to their Purchase Page. |
|
Support Overview
General FAQ
